Papers with product troubleshooting
ASK: Aspects and Retrieval based Hybrid Clarification in Task Oriented Dialogue Systems (2025.acl-industry)
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| Challenge: | Ambiguous user queries pose a challenge in task-oriented dialogue systems . Large Language Models (LLMs) rely on the top-k retrieved documents for clarification . traditional approaches lack principled mechanisms to determine when to use broad domain knowledge vs specific retrieved document context for clarification. |
| Approach: | They propose a hybrid approach that dynamically chooses between document-based or aspect-based clarification based on query ambiguity. |
| Outcome: | The proposed approach shows significant improvements over baselines on product troubleshooting and product search datasets. |